Privacy Policy
Last updated: March 7, 2026
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a clinic listing through our directory submission form
- Contact us through our contact form
- Sign up for notifications or updates
- Claim or verify a clinic listing
This may include: name, email address, phone number, business information, and message content.
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, device information, and operating system
- Pages visited, time spent on pages, and referral sources
- Search queries and interactions with our directory
How We Use Your Information
We use the information we collect to:
- Provide and maintain our mental health treatment directory
- Process clinic submissions and verification requests
- Respond to your inquiries and provide customer support
- Improve our website functionality and user experience
- Send important updates about our services (with your consent)
- Analyze usage patterns to enhance our directory features
- Ensure the security and integrity of our platform
- Comply with legal obligations and protect our rights
Cookies and Tracking Technologies
Essential Cookies
We use essential cookies to provide basic website functionality, including:
- Session management and user preferences
- Form submissions and search functionality
- Security features and fraud prevention
Analytics
We use analytics tools to understand how visitors use our website and improve our services. This includes tracking page views, user interactions, and general usage patterns.
Google reCAPTCHA
We use Google reCAPTCHA to protect our forms from spam and abuse. The reCAPTCHA service may collect information including:
- IP address and user interaction data
- Browser and device information
- Mouse movements and typing patterns
This data is processed by Google according to their Privacy Policy. We have implemented reCAPTCHA to protect against automated submissions while maintaining user privacy.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our website (hosting, analytics, email services) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfer: In connection with a merger, acquisition, or sale of assets (users will be notified of any ownership changes)
- Clinic Verification: When you submit a clinic listing, we may contact the clinic to verify information accuracy
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
GDPR Rights (EU Residents)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict or object to processing
- Right to data portability
CCPA Rights (California Residents)
- Right to know what information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising rights
To exercise these rights, please contact us at hello@tmsnearby.com with your request and verification of identity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage with reputable cloud providers
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and fulfill the purposes outlined in this policy
- Comply with legal obligations and resolve disputes
- Maintain accurate business records
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
Children's Privacy
Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this page
- Sending email notifications for significant changes (if you've provided your email)
Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@tmsnearby.com
Response Time: We aim to respond to privacy inquiries within 48 hours
For specific privacy rights requests, please include "Privacy Request" in your subject line and provide sufficient information to verify your identity.