UT Health Austin

Location

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  Ask Amy

  6 months ago

  🧪 Ask Amy vs. Lab TechAmy: Laziness mixed with disrespect 🩺 • 😊 Doctor visit: Fantastic. Kind. Competent. Actually did doctor things. 10/10, no notes. • ⏰ Time stamp: 4:51 PM. Doctor: “The lab is open until 5.” Me: Perfect, let’s wrap this up. • 👀 Enter Lab Amy: 4:52 PM Already getting her stuff together to leave. Bent over. Facing away. Spiritually clocked out. • 🙋‍♀️ Me (politely, like a civilized human): “Excuse me ma’am, are you closed?” • 😐 Lab Tech Amy: “Yeah. Go to the 9th floor.” (Translation: This sounds like a you problem.) • 🚪 As I’m walking out—because I have manners—I ask: “When does the 9th floor close? I don’t want to get there at 5 and make someone stay late.” • 👻 Response: Ignored. No words. No eye contact. No soul detected. • 🧻 The medical task she refused: A urine sample. Not surgery. Not an emergency trauma. Literally pee in a cup. • 🙏 Thank God I wasn’t elderly. • 🦽 Thank God I didn’t have mobility issues. • 🚶‍♀️ Thank God I could physically get sent on a scavenger hunt through the building. • 🧠 Let’s be real: If I were elderly, disabled, or struggling to walk, this wouldn’t be funny — it would be dangerous. • 👶 “If Amy’s excuse is she have a kid to get to.” So did I. I was a single mother. Worked in the medical field for over 20 years. And somehow never refused a patient—especially over something this basic. • 🚨 Reality check: Office hours say 5 PM, not “whenever Amy feels like changing clothes.” • 🧠 What Lab Amy demonstrated: ❌ Laziness ❌ Inconsiderate behavior ❌ Disrespect for patients ❌ Zero medical professionalism • 🏷️ Yes, her name was Amy. The irony is strong, but she is NOT an Ask Amy. • 🤔 How she still has a job? Unknown. Because if I had done that back in the day? 🚫 Terminated on-site. Badge revoked. Lunchbox still in the breakroom. ✨ Ask Amy Final Verdict ✨ If you can’t stay until the last patient is done… ⏰ If taking care of patients feels like too much work… 😮‍💨 If sending people elsewhere is easier than actually helping them… 🚪➡️ 👉 You should not be working in the medical field. 🏥❌ Lab Tech Amy might want to explore a new career path— because patient care clearly isn’t it. 🧪🙃 ✨ Care isn’t optional. ✨ Accessibility matters. ✨ Professionalism isn’t seasonal. — Ask Amy 💅🔥

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  Shirley Effinger

  2 months ago

  I went to optometrist today, at 1601 trinity street… this was the worst experience I’ve ever had! Unfortunately I have to go back in 4 weeks hopefully they will treat me with better care. Today I had dilation performed to my eyes, when I made the appointment, during the appointment and after the appointment not one person mentioned I needed someone to drive me, no one talked to me about dilation to my eyes and the expectation, one nurse asked if I had dilation before, I told her I wasn’t sure if I had, still no one talked to me about it… then while speaking with the doctor he also didn’t include expectations of dilation, just told me to make appointment for 4 weeks out, and that the ladies at the counter would help with that and they would give me sunglasses, so I left his office went to the front counter, the assistant scheduled the appointment for 4 weeks out… I left. Didn’t dawn on me that I needed sunglasses… They forgot to give them to me.. I got into my car and proceeded to drive myself, almost got hit head on by a truck, I turned into a parking lot where I proceeded to sit for 30 minutes, not sure how but I managed to drive myself back to the facility walk upstairs and tell them about the situation, the ladies didn’t apologize they said they didn’t know I had dilation performed and that patients usually ask for sunglasses.. I was a new patient, I didn’t know the ins and outs of their treatment center … it was my first time.. this was my first experience With Dilation Or I would have been more experienced or at least knowledgeable of the expectations… I do strongly believe that communication and professionalism is not very high in this facility… That was very irresponsible and unprofessional of this facility… I do hope when I go back, they treat me with a little bit more care….

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  KGayPopLit

  3 months ago

  I had a great experience with Dr. Mason. He was one of the only providers I could find who is truly experienced in performing hydrodissection, and that made a huge difference for me. From the start, he was very knowledgeable, thorough, and confident in what he was doing. He took the time to explain the procedure and made sure I felt comfortable every step of the way. During the procedure, I felt at ease and well taken care of. Overall, I was very impressed with his expertise and the level of care he provided. I would absolutely recommend him to anyone looking for a provider who is skilled in ultrasound-guided procedures like hydrodissection.

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  Michael C

  11 months ago

  My experience at UT Health, particularly with Dr. Ethan Meltzer's office, has been consistently outstanding. From the moment you step into the facility, you're greeted by a very nice medical environment that is both large and impeccably clean. This attention to detail immediately sets a comforting tone. What truly distinguishes this facility for me is the incredible support I receive for my multiple sclerosis. I'm not just seeing one doctor; I have a whole team of specialists dedicated to MS care. They've been my number one advocate since day one, always prioritizing my well-being and actively involving me in treatment decisions. The staff is consistently friendly and welcoming, making every visit a positive experience. It's incredibly valuable to have such a cohesive and compassionate group managing my complex needs. A unique and immensely helpful aspect is having access to a therapist who specializes specifically in MS. This integrated approach ensures that all facets of my health are addressed, from physical symptoms to emotional well-being. While I do wish the parking garage was free or that they offered validation, the $4 fee is a small price to pay considering the prime location and the ease of accessibility, especially when I utilize handicapped parking. The overall convenience and the exceptional quality of care I receive here far outweigh this minor inconvenience. UT Health and Dr. Meltzer's team have truly made a significant difference in my journey with MS.

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  K K

  4 months ago

  I've been very impressed with UT Health physicians, and support staff. They take a very holistic/comprehensive & detailed approach to Austinites' health care. They have a nurse ask important questions the day before, over the phone, so the doctor (or PA, in some settings, perhaps?) has plenty of info before seeing me the next day. A lot of time is spent on the patient in each visit (in opthamology, dermatology, orthopedics, etc.). I think Austin's lucky to have this new facility with physicans who ranked at the top of their class in top med schools around the nation. (The buildings & equipment are also much newer & more advanced than others can provide, I believe.)

Reviews from Google. Last updated Aug 17, 2026.